Return & Refund Policy

Last Updated: September 1, 2026

We want you to be satisfied with your purchase from Supra Living. If you are not satisfied with an eligible product, you may request a return subject to the conditions below.

Return Period

Return requests must be submitted within [14/30] days of delivery.

To request a return, 

• Your order number
• The item you wish to return
• The reason for the return
• Photos or other information where relevant

Return Conditions

To be eligible for a return, products should generally be:

• Unused and in their original condition
• In the original packaging where applicable
• Returned with the relevant accessories and documentation where applicable

Some products may not be eligible for return because of their nature, hygiene requirements, customization, or applicable law.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number and photographs of the issue.

We will review the situation and determine the appropriate resolution.

Return Shipping

Unless an item is defective, damaged, or incorrectly supplied, the customer is responsible for [return shipping costs / insert your actual policy].

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow [X–X business days] for the refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

Exchanges

If exchanges are available, they are subject to product availability. Contact us before sending an item back.

Order Cancellations

If you want to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or been shipped.

Non-Returnable Items

The following may be excluded from returns where permitted by applicable law:

• Personalized or customized products
• Used hygiene-sensitive products
• Digital products
• Gift cards
• Clearance/final-sale items
• Other products specifically identified as non-returnable

Nothing in this policy limits any consumer rights that cannot legally be excluded.