Shipping Policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Supra Living. We aim to make your shopping experience as smooth as possible.

Order Processing

Orders are normally processed within [X–X business days] after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will do our best to keep you informed.

Shipping Times

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

  • Standard Shipping: [X–X business days]

  • Express Shipping: [X–X business days, if available]

Delivery estimates begin after the order has been processed and shipped. They are estimates rather than guaranteed delivery dates.

Shipping Costs

Shipping charges are calculated at checkout based on the delivery destination, order size, shipping method, and applicable rates.

Any available free-shipping offer will be displayed on the website or at checkout.

Order Tracking

When tracking is available for your order, tracking information may be provided by email after the order has been shipped.

Please allow some time for the tracking information to become active after the carrier receives the package.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an incorrect address after placing an order, contact us as soon as possible  We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Lost, Delayed, or Damaged Packages

If your order appears to be significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant details so we can investigate.

International Orders

For international orders, the customer may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.